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Your Rights

Flight Delay Compensation

Regulation (EC) 261/2004 requires airlines compensate passengers if their flight is cancelled or delayed.

If you book a flight to depart from or arrive in to a European airport, you have rights that if your flight is delayed, cancelled or overbooked you may be able to claim compensation. Your rights are protected under European Regulation (EC) 261/2004.

You could be entitled to claim compensation if the reason given for the delay was not extraordinary Circumstances (EC) – for example, if there was a security breach at the airport or the weather was particularly bad preventing all aircraft from taking off or landing at the time you were due to fly you would not be entitled to compensation (however there are many exceptions and it is our job to gather evidence against the defence). If the claim is successful you would be entitled to a set amount of compensation depending on the:

  • Distance of the flight
  • Length of the delay


€250 Per Person

For flights of up to 1500 kilometres and delayed more than 3 hours

€400 Per Person

For flights between 1500 and 3500 kilometres.

€600 Per Person

For flights over 3500 kilometres and delayed more than 4 hours

€300 Per Person

For flights over 3500 kilometres but delayed between 3 and 4 hours

€400 Per Person

For all other flights within the EU and delayed more than 3 hours

How Brexit affects your claiming Rights

Flight Delay Specialists are not entirely sure on how Brexit will affect your right to claim. However if you do think you’re entitled to compensation we recommend you start the processes as soon a possible. We will keep you updated as we find out more!

How far back can I claim?

In the UK, the statute of limitations law is six years, an airline should consider claims for delays dating back six years from the time the claim is submitted. However we are happy to take legal action against an airline to ensure that the claim is dealt with the correct jurisdiction.

What else am I entitled to?

Whilst you are in the airport then most airlines will provide the following:

  • Meals and refreshments in reasonable relation to waiting time;
  • Two telephone calls, telex or fax messages or emails;
  • Reasonable hotel accommodation where a stay of one or more nights becomes necessary.
  • Transport between the airport and place of accommodation

We cannot retrospectively claim these items after the event.

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